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Edward Hines Lumber Co. - Lumber and Building Materials

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Services: Customer Services

At Edward Hines Lumber Co., the customer is our number one priority. Established in 1892, 100% customer satisfaction has been our goal for over 114 years. Today at Hines, customer service continues to be our focus. Some of the services that we provide to our customers include:

  • Professional, knowledgeable salespeople - we pride ourselves on knowing the business. Our salespeople will take the time to answer your concerns, they will show you the products and help you with your job. Many of our sales representatives have been with Hines for well over 20 years.
  • On time Delivery - we ship it to your jobsite, on time, when you need it.
  • Extensive Inventory - we carry a wide range of lumber, millwork, windows, engineered lumber and other fine products.
  • Full Service Millwork Division - Millwork specialist and complete product line of interior and exterior Millwork.
  • Custom Millwork Shop - Need a special mantel? Hines can make it for you.
  • Keying Services - for project and custom residential work.
  • Complete Commercial Division - commercial millwork, lumber products including cut to size and milling services.
  • Full Service Window Center - we are proud to offer Semco windows and doors and can assist with layout and measuring.
  • Hines Factory Finished Cedar Siding - the premier Chicagoland job-site supplier of primed and finished exterior Cedar trim and Cedar siding. Call for details: (815) 561-8400
  • Engineered Wood Products - we have a complete line of Trus Joist products as well as the professionals to help with layout and design.
  • Complete Roof & Floor Truss Division - the Edward Hines Precision Components, LLC division will manufacture and deliver your roof & floor trusses on time and complete.
  • Complete Cabinet offerings - our cabinet specialists will help you design your dream kitchen. We also carry a complete line of cabinets in stock so that you do not have to wait.
  • Hines has its own fleet of trucks delivering daily to job sites and homes. Having our own trucks, and drivers familiar with lumber, ensures no-hassle delivery. If your purchase totals $500 or more...we will deliver your materials free.
  • At Hines, our employees are trained to provide complete information when it comes to the use of stains, sealers and preservatives.
  • Hines primed boards are primed on all six sides with a special alkyd exterior wood primer. This special alkyd primer inhibits bleed through more effectively than non-alkyd primers, saving you the trouble and expense of recoating. Primed boards are ideal for exterior fascia and trim work, but can be used for interior applications as well. Call for more details (815) 561-8400.
  • If you are looking for a unique wood, Hines can order almost any species...Red Oak, Ash, Poplar, White Oak, Cherry, Alder, Beech, Birch, Hickory, Pecan, Maple, Walnut, Basswood, Butternut, and Aromatic Red Cedar.
  • And much more! At Hines, you can count on professional advice, quality service and quality products. If you ever have a Customer Service issue, please contact us and we will be happy to help you.